Sales Policy for Hugnapo

Effective Date: November 28, 2024

Welcome to Hugnapo! Our mission is to provide luxury footwear that combines style, comfort, and quality. To ensure a seamless shopping experience, we have established the following sales policy. By purchasing from Hugnapo, you agree to the terms outlined below.

1. Product Information and Availability

  • Product Details: We strive to ensure that all product descriptions, pricing, and images on our website are accurate and up-to-date. However, due to lighting conditions, product colors may vary slightly in appearance.
  • Availability: All products are subject to availability. If an item is out of stock, we will notify you as soon as possible and may offer alternatives or issue a full refund.

2. Pricing

  • Prices: All prices displayed on our website are in U.S. dollars. Prices are subject to change without notice, and promotions or discounts may apply from time to time.
  • Taxes and Duties: Sales tax is applied to all orders in accordance with state and local regulations. For international orders, customers are responsible for any customs duties or import taxes levied by their country’s customs department.

3. Order Process

  • Placing an Order: When you place an order with us, you will receive an order confirmation email. This email is only a confirmation that we have received your order. It does not signify acceptance. A binding contract is formed once your order is processed, and your items are shipped.
  • Order Cancellation: If you wish to cancel an order, please contact our customer service team as soon as possible. If the order has already been processed or shipped, we may not be able to cancel it. Please refer to our Return & Exchange Policy for more information.

4. Payment Methods

We accept various payment methods for your convenience, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and more.
  • PayPal and Apple Pay for secure, seamless transactions.
  • All payments are processed securely through an encrypted channel to ensure your privacy and security.

5. Shipping and Delivery

  • Processing Time: Orders are processed within 1-2 business days. Once your order is shipped, you will receive a tracking number.
  • Domestic Shipping: We offer various shipping options, including standard and expedited shipping. Shipping costs will be calculated during checkout.
  • International Shipping: We also ship internationally. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer.
  • Delivery Times: Shipping times vary based on the shipping method and destination. Please refer to our Shipping Policy for more details.

6. Returns and Exchanges

  • Return Period: You may return your items within 30 days of receipt, provided they are unused, in their original packaging, and in resalable condition. Please refer to our Return & Exchange Policy for full details.
  • Exchange Process: If you wish to exchange an item, please contact our customer service team at [email protected]. We will help you process the exchange as quickly as possible.
  • Non-returnable Items: Customized or personalized items cannot be returned or exchanged.

7. Refunds

  • Refund Process: Once we receive and inspect your return, we will process a refund to the original payment method. Please note that the processing time for refunds may take 5-7 business days depending on your bank or payment provider.
  • Non-refundable Items: Shipping fees and any customs duties for international orders are non-refundable.

8. Customer Service

We are committed to providing exceptional customer service. If you have any questions or need assistance, our customer support team is available to help you. You can reach us through:

9. Privacy and Security

We respect your privacy and ensure that your personal information is handled with the utmost care. For more details on how we protect your information, please refer to our Privacy Policy.

10. Intellectual Property

All content, including images, logos, and product descriptions, on our website is owned by Hugnapo and is protected by intellectual property laws. You are not permitted to use any of this content without prior written consent.

11. Limitation of Liability

Hugnapo is not liable for any damages or losses that occur due to circumstances beyond our control, including but not limited to shipping delays, product defects, or damage during transit. Our liability is limited to the amount paid for the product in question.

12. Modifications to the Sales Policy

We reserve the right to modify or update our sales policy at any time. Any changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy periodically.

13. Governing Law

This sales policy is governed by the laws of the state of California, United States. Any disputes arising out of this policy shall be resolved in the appropriate courts located in Mountain View, California.

Thank you for choosing Hugnapo. We are dedicated to providing you with an exceptional shopping experience and premium footwear. If you have any questions or need assistance, please don’t hesitate to contact us.

Hugnapo
3024 Hartway Street,
Mountain View, California, United States
Phone: 605-853-5972
Email: [email protected]
Website: https://hugnapo.com