Refund and Return Policy for Hugnapo

Effective Date: November 28, 2024

At Hugnapo, customer satisfaction is our top priority. We aim to provide premium footwear and ensure you are happy with your purchase. If you are not completely satisfied with your order, this policy outlines the process for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • Return Window: Items must be returned within 30 days of delivery.
  • Condition: Products must be unused, unwashed, undamaged, and in their original packaging with all tags intact.
  • Proof of Purchase: A valid receipt or order confirmation email is required for all returns or exchanges.

Note: Items that do not meet these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Personalized or customized footwear.
  • Final sale or clearance items.
  • Gift cards and promotional items received as part of a sale.

3. Refund Process

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria.
  • Approval: If approved, your refund will be processed within 5-7 business days to your original payment method.
  • Non-Refundable Costs: Shipping fees, handling charges, and any customs duties or taxes are non-refundable.

4. Exchange Policy

If you would like to exchange your item:

  1. Contact our customer support team at [email protected] to initiate the exchange process.
  2. Specify the item you wish to exchange and the replacement you want.
  3. Return the original item following the steps outlined in the “How to Return Items” section below.

Note: Exchanges are subject to stock availability. If the replacement item is unavailable, a refund will be issued instead.

5. How to Return Items

To return an item, follow these steps:

  1. Contact Us: Email our customer support team at [email protected] to request a return authorization. Include your order number and reason for return.
  2. Prepare Your Package: Securely pack the item(s) in the original packaging to avoid damage during transit.
  3. Shipping: Send the item to the following address:
    Hugnapo Returns
    3024 Hartway Street,
    Mountain View, California, United States.
    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

6. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us at [email protected] within 7 days of receiving the item.
  2. Provide photos of the damaged or defective product and packaging for verification.
  3. If verified, we will offer a replacement, repair, or full refund, including shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. If the issue persists, contact us at [email protected] for assistance.

8. International Returns

For international orders, customers are responsible for shipping fees, customs duties, and taxes associated with returns or exchanges. Refunds will only cover the cost of the item, excluding any additional fees.

9. Changes to This Policy

We reserve the right to modify or update this Refund and Return Policy at any time. Updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or need further assistance, please contact us:

Hugnapo
3024 Hartway Street,
Mountain View, California, United States
Phone: 605-853-5972
Email: [email protected]
Website: https://hugnapo.com

Thank you for shopping at Hugnapo. We appreciate your trust and are here to ensure a seamless shopping experience!